[Updated: April 2017]
©
2001 Hangzhou Hikvision Digital Technology Co., Ltd.
with its all subsidiaries.
All rights reserved.
PRIVACY POLICY
Important Notice
Your privacy is important to Hikvision. This Privacy Policy explains how Hangzhou Hikvision Digital Technology Co., Ltd. with its all
subsidiaries (“Hikvision” or “we”) collect, store,
use, disclose, share and transfer your information
Please
review this Privacy Policy carefully before you use all the website, software,
and services provided by Hikvision (collectively, the “Hikvision Services”).
using Hikvision Services indicates your agreement to this Privacy Policy and
Hikvision collecting, storing, using, disclosing, sharing and transferring your
information according to this Privacy Policy. We may modify this Privacy Policy
at any time, provided certain provisions of this Privacy Policy prove to be
incomplete or outdated and further provided that these changes are reasonable
for you, taking into account your interest. If we make material changes to this
Privacy Policy, we will post the new version on the website which will become
effective immediately.
What Information We Collect
When you interact with us and our Hikvision Services, including through a connected Hikvision product (“Product”), Hikvision
will collect information about you according to this Privacy Policy, including
“personal information” and “non-personal information.”
“Personal information” means
information about you that specifically identifies you or, when combined with
other information we have, can be used to identify you, such as name, date of
birth, physical address, telephone number, email address, and videos containing
personal visual identity information. .
“Non-Personal information”
means information that alone cannot directly identify you, such as your
occupation, language, zip code, area code, product serial numbers, URL, log
data that automatically records information about your visit, such as your
browser type, domains, page views, the URL of the page that referred you, the
URL of the page you next visit, your IP address, and page navigation, unique
device ID collected from Products and your mobile devices, video content files
that do not contain personal visual identity information, the country and time zone of the connected
Product, geo-location, mobile phone carrier identification, and device software
platform and firmware information.
How We Collect Your Information
Hikvision collects personal information about you
through the Hikvision Services in several ways.
§ When you register with Hikvision
Services and activate Products: You voluntarily provide us with personal information when you create
your account to use Hikvision Services or register a
Product for online video access and viewing. In addition, when you install and
activate Products, you will be asked to provide certain basic information via
our Hikvision Services, such as your Product name,
the Product’s verification code and serial number, which are unique to the
Product connected to the Hikvision Services and
associated with your account, if applicable.
§ When you saved video content on the Hikvision
Services: When you save content through Hikvision
Services, like video clips, live video streams and images (“Your content”), we
will collect personal information that will allow you to save Your Content.
§ When you contact us for support: When you respond to our e-mails, contact our customer service, or
use other customer support tools, we collect your information to provide you
with support, verify your identity with your account profile information, and
confirm your Product.
Hikvision also collects non-personal information
through the Hikvision Services in several ways.
§ When you use the Hikvision Services to
help us understand how you are using the service, improve Hikvision
Services, and support: We often collects industry-standard non-personal
information when you access our Hikvision Services.
We collect this type of information to provide you with a more relevant
experience, to prevent misuse, and to ensure that our Hikvision Services are working
properly. We may also record
adjustments you make to our Products through the Hikvision
Services. We store this information along with data collected directly by your
Product. If you have questions about the security and privacy settings of your
mobile device, please refer to instructions from your mobile service provider
or the manufacturer of your device to learn how to adjust your settings.
We also use cookies, web beacons, pixel tags, and other
technologies to keep records, store
your preferences, improve our advertising, and collect certain non-personal
information, like log data and device data. In particular, we use cookies that
allow us to connect your Hikvision Services activity
with other information we store about you in your profile or as related to your
interactions with Hikvision Services. This
allows us to better understand how you use our Hikvision Services and
Products, diagnose and troubleshoot any problems you having, and otherwise
administer and improve our Hikvision Services and Products. The use of cookies
also helps you to smoothly navigate our Hikvision Services.
§ When you stream Your Content to the Hikvision
Services: When you use
the Product’s recording or streaming features, we may record and process video
and/or audio content from the Product. This may include capturing and emailing
to you portions of this data as part of a notification or analyzing the data to
identifying motion or other events. We may process information from your Product
so that we can send you alerts when something happen.
Your Choices
We think that
you benefit from a more personalized experience when we know more about you and
your preferences. However, you can limit the information you provide to Hikvision as
well as the communications you receive from Hikvision through your account
preferences.
Cookies and
Tracking
You may manage
how your mobile device and browser handles Cookies by adjusting its privacy and
security settings. Mobile devices and browsers are different, so refer to
instructions related to your device and browser to learn about cookie-related
and other privacy and security settings that may be available. While you may
choose to block or not allow the use of Cookies, as already mentioned above,
doing so may impair your use of Hikvision Services. Currently, we do not alter our data
collection and use practices in response to Do Not Track signals.
Device Data
You may manage
how your mobile device and mobile browser share certain device data with Hikvision by
adjusting the privacy and security settings on your mobile device. Please refer
to instructions provided by your mobile service provider or the manufacturer of
your device to learn how to adjust your settings.
How We Uses Your Information
In order to provide a better user experience, we, or our vendors on
our behalf, use information collected as described in this Privacy Policy to:
§ Operate, maintain, improve, and develop
our Hikvision Services and Products;
§ Increase the safety of our Hikvision Services and Products – for example, for user authentication, security protection, fraud detection, filing,
and backups;
§ Perform auditing, analytics and conduct
customer research;
§ Send you e-mails, SMS(incuding commercial messages) and Push to promote HIkvision Services and Product, and send you important
notice, such as reminders, technical notices, updates, alerts, support and
administrative messages, service bulletins, and requested information. Because notice
is important to your interaction with Hikvision, you
may not opt out of receiving it;
Unless you
choose to unsubscribe, Hikvision may contact you by sending electronic
communications in order to inform you about new products and services. We also
may use information collected as described in this Privacy Policy with your
consent or as otherwise required or permitted by law.
How We Share Your Information
The following are the limited situations where we may share your personal
information:
§ We share your personal information with Hikvision affiliates, who are required to use that
information in accordance with the purposes described in this Privacy Policy.
§ We use service providers, vendors,
technicians and other third-parties to help us process, store, and protect some
of your data and otherwise help us administer our Products and Hikvision Services effectively, provide a better user
experience, process your purchases, and increase the quality of our Products
and Hikvision Services. These third-parties are
forbidden from using your personal information for non- Hikvision
purposes and are required to protect your information in accordance with this
Privacy Policy.
§ We may provide information to
third-parties if we believe in good faith that we are required by mandatory law
to do so. For example, to comply with legal orders and government requests;
response to a subpoena, or similar legal process, including to law enforcement
agencies, regulators, and courts in the relative countries where we operate; to
protect the interests of our customers and users of the Hikvision
Service; to respond to claims that any content posted or displayed using the Hikvision Service violates the rights of third parties; in
an emergency protect the health and safety of users of the Hikvision
Service or the general public; or to enforce compliance with our Terms of Service.
§ If Hikvision
and/or all or part of our assets are ever sold or transferred, your personal
information may be among the items sold or transferred.
§ We share information to protect our own
legitimate business interests when we believe in good faith that we are
required or permitted by law to do so. For example, we may share your personal
information as needed to support auditing, compliance, and corporate governance
functions; to combat fraud or criminal activity; to protect our rights or those
of our affiliates and users; or as part of legal proceedings affecting Hikvision.
We may also disclose non-personal information publicly or with
third-parties. For example, we may share
non-personal information:
·
for the same
reasons we might share Personal information;
·
to better
understand how our customers interact with our Hikvision Services and
Products, in order to optimize your experience, improve our products, or
provide better services;
·
for our own
research and data analytics;
·
with our
vendors for their own analysis and research; or
·
to facilitate targeted content.
Securing Your Personal Information
Hikvision has implemented commercially reasonable administrative, technical,
and physical security controls that are designed to safeguard personal
information. We also conduct periodic reviews and assessments of the
effectiveness of our security controls. Notwithstanding the above, no method of
transmission over the Internet, or method of electronic storage, is 100%
secure. Therefore, Please understand that though Hikvision has endeavored to protect your personal
information, but Hikvision cannot guarantee that your
personal information is under absolute security with the existing security
technology. If your personal information is leaked or stolen because of force
majeure or safety controls which cannot be attributed to Hikvision,
You agree that Hikvision do not need to take
responsibility of your loss. If you have any questions about the security of
our Hikvision Services, you can contact us via telephone or e-mail at the relevant Hikvision Support information for your country.
Accessing and Correcting Your Personal
Information
Keeping your
personal information current helps ensure that we provide you with the most
relevant offers. You can access and update your personal information via your account
profile. While we are ready to assist you in managing your subscriptions,
deactivating your account, and removing your active profile and data, we cannot
always delete records of past interactions and transactions. In addition,
because of the way we maintain certain services, after you delete certain
information, we may temporarily retain backup copies of such information before
it is permanently deleted.
We will retain
your personal information for as long as your account is active or as needed to
provide you services and to maintain a record of your transactions for
financial reporting purposes. We will also retain and use your personal
information as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements.
Children’s Privacy
Hikvision does not intend that any portion of its Hikvision Services will be accessed or used by children
under the age of 18, or equivalent minimum age in the relevant jurisdiction, and
such use is prohibited. If we obtain actual knowledge that an account is
associated with a registered user who is under the age of 18 years old, or
equivalent minimum age in the relevant jurisdiction, we will promptly delete
information associated with that account. If you are a parent or guardian of a
child under the age of 18, or equivalent minimum age in the relevant
jurisdiction and believe he or she has disclosed personal information to us,
please contact us by phone or email at the relevant Hikvision
Support information for your country. A
parent or guardian of a child under the age of 18, or equivalent minimum age in
the relevant jurisdiction may review and request deletion of such child’s personal
information as well as prohibit the use there of.
Global Operations
You agree to our information practices, including the collection, storage,
use, processing and sharing of your information as described in this Privacy
Policy, as well as the transfer and processing of your information to the
countries globally where we have or use facilities, service providers, or
partners, regardless of where you use our Services. You acknowledge that the
laws, regulations, and standards of the country in which your information is
stored or processed may be different from those of your own country. In the
European Economic Area (EEA), we will store and keep your personal information
inside the EEA in encrypted form including when we utilize third party storage.
We will not transfer it outside EEA.
Contact Us
Please contact us if you have any questions or comments about our privacy
practices or this Privacy Policy. You can reach us via telephone or e-mail at
the relevant Hikvision Support information for your
country. Please provide: (i) your name (or nickname)
and preferred method of contact; and (ii) the details of your request or
comment along with any corresponding website links.